Rückgaberichtlinie

Return Eligibility

We want you to be completely satisfied with your purchase. Items are eligible for return if they meet the following conditions:

• Item is unused and in the same condition that you received it
• Item is in its original packaging with all tags attached
• Return is initiated within the specified return window
• Proof of purchase or receipt is provided

Return Window

You have 30 days from the date of delivery to initiate a return. After 30 days, unfortunately we cannot offer a refund or exchange.

Return Process

To initiate a return, please follow these steps:

• Log into your account and navigate to your order history
• Select the order containing the item(s) you wish to return
• Click "Request Return" and select the reason for return
• Print the prepaid return shipping label provided
• Package the item securely in its original packaging
• Drop off the package at any authorized shipping location

Refund Processing

Once we receive your return:

• We will inspect the item within 2-3 business days
• If approved, your refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days depending on your bank
• You will receive an email confirmation once the refund is processed
• Original shipping costs are non-refundable unless the return is due to our error

Exchanges

If you need to exchange an item for a different size, color, or model:

• Follow the standard return process to return the original item
• Place a new order for the replacement item
• We recommend ordering the replacement before returning the original to ensure availability
• Contact customer support for assistance with exchanges

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Items marked as final sale or clearance
• Gift cards or digital products
• Items that have been used, worn, or damaged
• Items without original packaging or tags

Contact for Returns

If you have questions about returns or need assistance, please contact our customer support team. We're here to help make the return process as smooth as possible.