Return Policy

Thank you for your order. If you are not completely satisfied with it, for any reason, you can return it to us for a refund or an exchange. The sections below explain how, and by when.

All returns must be postmarked within thirty (30) days of the date you receive your order.

For a voluntary return under this policy, items must be unused and in their original packaging.

If you are a consumer in the European Union or European Economic Area and you are exercising your statutory right of withdrawal, that condition does not apply to you. You may handle and test the goods as you would in a shop, and we may only reduce your refund for any loss in value beyond that. Your statutory rights are set out below and nothing in this policy limits them.

First, tell us. If you are exercising your statutory right of withdrawal, use the withdrawal form on our website or send us any clear statement by email — you do not need our approval and you do not have to use a particular form. For a voluntary return under this policy, email info@pingpoint.pro quoting your order number.

Then send the parcel back:

1. Complete the return form and enclose it with the goods. You can download it from our website — it is how we match your parcel to your order.
2. Pack the items securely, in their original packaging where possible.
3. Send the parcel to the address below.

MrPackstar c/o PingPoint AG

Am Wartfeld 7

61169 Friedberg

Germany

You are responsible for the cost of returning the goods. We recommend a tracked service so that you can show the parcel was sent.

We will inspect the returned goods and process your refund without undue delay. Where you are exercising the statutory right of withdrawal, we will refund you within 14 days of being informed of your decision, using the same means of payment you used for the original transaction; we may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier. We will notify you by email when your return has been processed.

You can ask for an exchange instead of a refund. Tick Exchange for on the return form and tell us which item you would like instead.

• We send the replacement once your return reaches us.
• If the item you asked for is unavailable, we will refund you instead and tell you by email.
• For an exchange you have chosen, you pay the cost of sending the item back and we ship the replacement at no extra charge.
• If the item was faulty, damaged or not what you ordered, we cover the cost in both directions.

Asking for an exchange does not affect your statutory right of withdrawal.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• Statutory right of withdrawal (consumers in the EU/EEA): If you are a consumer resident in the European Union or European Economic Area, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. That right applies in addition to, and independently of, the voluntary return policy described above, and none of the conditions above limit it. Full details, including the model withdrawal form, are set out in our Right of Withdrawal notice.
• Consumers outside the EU/EEA, including Switzerland: there is no statutory right of withdrawal for online purchases in Switzerland or in most other countries we ship to. The voluntary return policy described above applies to you instead.
• Faulty, damaged, or incorrect items: if an item arrives faulty, damaged, or is not what you ordered, please contact us before returning it. We bear the cost of return in these cases. Your statutory rights in respect of defective goods, which run for two years under both EU and Swiss law, are not affected by this policy.
• Condition of returned goods: for voluntary returns, items must be unused and in their original packaging. Where you are exercising the statutory right of withdrawal, you may handle and test the goods as you would in a shop, and we may only reduce your refund for any loss in value beyond that.

If you have any questions concerning our return policy, please contact us at:

info@pingpoint.pro